Paolo Hospital
Vision
” A leading Thai Hospital focuses on Ultimate Patient Experience With Outstanding Clinical Outcomes and Innovation”.
Mission
” To make a difference in Positive Patient Experience through excellent patient care by Paolo Phaholyothin Way”
Paolo Phaholyathin Hospital is a private hospital, established in 1972. At present, we have total 267 beds for full-range of treatment and care, located 3 kilometers from the center of Bangkok, Victory Monument. Today, we offer medical services by using state-of-the art scientific methods and equipment, and comprised of well-trained medical personnel in order to act as a center for healthcare services and provide a better quality of life. Patients and families can be assured to receive best in class services of treatments that are complied with International Standards.
This year, there will be several changes in our hospital. First the hospital will cancel participation in the Social Security Office as the main hospital from January 1, 2017. The second, we have a new strategic plan that focus on patient experience and employee experience (Patient First, Employee First) and the last change, we have commissioned by BDMS to be one of the Center of Excellence (CoE) in the next few years. These things are the big changes that will bring our hospital transition to something better and better.
We communicate to our patients and families with respect and empathy, our “Empathic Communication model” consisting of:
- Verbal communication: tune and loudness
- Non-verbal communication: posture, gesture, clothing and emotion and listening with eye-contact.
Care
- Providing personalized care for our patients
- Being responsive to the needs of our patient and their families
- Caring for patient with cross culture (language, life, style, belief…)
- Increase our focus on complex-acute and specialty care include aging society
- Care with compassion and empathy
- corporate Social Responsibility in our community by our core competency
Integrity
- Being honest and fair in all of our dealings with patients, their families and staff
- Being open and transparent in all of our dealings with patients, their families and staff
- Complying with all of our professional and legal requirements
- Food partners with all stakeholders
Respect
- Respecting the rights of our patients and staff
- Treating people with care, kindness and courtesy
- Encouraging staff to express their opinions and ideas
Collaboration
- Providing opportunities for our staff to actively participate within the organization
- Bring new models of inter-professional care and education
- Proving feedback to our staff
- Exploring new opportunities to share ideas and information
Learning
- Providing the use of Clinical data Management to improve patient safety and clinical outcomes
- Promote knowledge Management Program, especially knowledge sharing
- Promote the new idea of innovation (Clinical, Service and Management)
- Enhance new service and new product in every area
Efficiency
- Provide the patient experience and good clinical outcomes under the continuous quality improvement of our work processes (include Lean Management)
- Providing the value-based of treatment and care
- Promote the energy saving program
